Ordering
1.Placed an order, but it hasn't shipped yet. What's happening?
Due to a surge in holiday demand, some orders have been delayed. CurveINS manufactures items in small batches to minimize environmental impact, so inventory is limited. We are increasing production and fulfillment to expedite your order as quickly as possible.
2.Why have I only received part of my order?
Most likely, our fulfillment team opted to ship your items in separate packages. This decision was made to ensure you receive items as soon as they are available and, for larger orders, to ensure everything reaches you safely and quickly.
3.Why am I not getting email responses from you?
Please check your spam folder! We respond to every message within 24 hours. To ensure you receive all follow-up responses and order updates, please add our email address, support@curveins.com, to your email whitelist. Throughout the holiday season, we'll be sending regular updates from this address. Don't miss out on important messages from our Customer Support team!
Return Policy
1.When can I make a return?
If you are not completely satisfied with your purchase, you have 30 days from the date of receipt to initiate a return. Click here.
2.How can I make a return?
Contact CURVEINS at support@CURVEINS.com to start a return or exchange. Returns or exchanges must be authorized in advance; unauthorized returns will not qualify for refunds or exchanges, and lost goods will not be our responsibility.Once we receive your return or exchange, we'll email you to confirm. We'll inspect the item and notify you of approval or denial based on our policy and the item's condition. Approved exchanges or refunds will be processed within 3-5 business days. Refunds will be issued to the original payment method and may take up to 5-7 business days to appear.For help with your return or exchange, reach out to our customer service at support@CURVEINS.com. We're here to assist you promptly.
3.Do I have to pay for the return shipping fee?
Customers are responsible for return and exchange shipping costs, and products must be returned in their original condition.
Shipping
1.Where do you ship to?
We currently ship to the United States, United Kingdom, Canada, Australia, Germany, France, Italy, Spain. Please note that Express Shipping is not available for P.O. Boxes and APO/FPO addresses. For more information, please visit our Shipping Info page.
2.How to track my order?
To track your order status, visit our Order Tracking page. Enter the email address you used when placing the order and your order number, then click on "Track."
3.Why does my order show as delivered, but I haven't received it?
Here are some steps and suggestions to help resolve this issue:
- Verify that the shipping address for your order is correct.
- Check your mailbox or ask your neighbors if they have received the package on your behalf.
- Wait 48 hours, as packages may sometimes be marked as delivered up to 48 hours before arrival.
- If you still haven't received your item within 3 business days, please contact us via email.
Contact Us
We'd love to hear from you!
If you have any questions, concerns, or even just compliments (we love those!), these are all equally great ways to reach out.You can connect with us by sending an email tosupport@curveins.com --or, by submitting a request below. If you choose this method, please remember that our replies sometimes find themselves in your junk/spam folder... so be on the lookout!
Size Guide
SIZE GUIDE
Please note this is for reference only. Please refer to product description for more accurate size guide.
Please select below which size chart to view.
Finding the perfect fit is key to feeling confident and comfortable in your clothes. Use our detailed size chart below to determine the right size for your body type. Please note that measurements are for reference and may vary slightly depending on your body shape and dressing preferences.
CurveIns Size Chart
SizeUSUKEUBust (inches)Waist (inches)Hip (inches)L12164240.2 - 42.133.9 - 3644.1 - 46.11XL14-1618-2044-4642.1 - 46.136 - 40.246.1 - 502XL18-2022-2448-5046.1 - 5040.2 - 44.150 - 53.93XL22-2426-2852-5450 - 53.944.1 - 4853.9 - 57.94XL26305653.9 - 57.948 - 5257.9 - 625XL28325857.9 - 6252 - 55.962 - 65.9
Tips for Accurate Measurements
- Bust: Measure around the fullest part of your chest, keeping the tape snug but not tight.
- Waist: Wrap the tape around the narrowest part of your waist.
- Hips: Measure the fullest part of your hips, keeping the tape straight and parallel to the floor.
Note:
The above sizes are for reference only. Depending on your body shape and preferred fit, you may need to size up or down. If in doubt, feel free to contact our support team for assistance.
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